Career Opportunities
Thank you for your interest in a career with American Community Bank. We always welcome new applications. Please contact us at 219-365-6700 to inquire about available opportunities.
Click the link below to download an Employment Application to fill out and mail in, or you may email your application and resume to jobs@acbanker.com. Thank you.
Current Positions:
Branch Manager
American Community Bank seeks a full-time Branch Manager.
Summary: American Community Bank has been a part of NWI since 1910, providing a presence in this area for well over a century. We believe that our place in the community and in the local banking landscape are significant and important. Our employees are, of course, the most direct and meaningful part of our interaction with our community. Correspondingly, our employees share a strong commitment to the preservation of our long-standing reputation and a dedicated desire to grow and develop a continued commitment to NWI.
Our bank is highly focused, delivering a great customer experience by making our customers our focus. Our teams are fully committed to working as one to provide our customers the financial support they need when they need it. Being an American Community Bank employee means we are there for our customers and ready to earn their trust and confidence while providing solutions for their needs.
Work Hours: Work hours will be anywhere between 9:00am and 5:30pm Monday through Friday, and between 8:00am and 12:00pm on Saturdays. No hours on Sundays.
Duties and Responsibilities:
- Collaborate with branch operations to develop and implement a sales and marketing strategy to drive deposit growth and loan and partner referrals with new and existing client relationships.
- Establish and align sales goals for the branch to maximize individual sales productivity.
- Promote the bank through community involvement and leverage contacts to create a pipeline of new business opportunities.
- Execute and complete sales plans to effectively grow the branch.
- Create and nurture a team experience within the banking center to include the following:
- Actively participate in the hiring and recruitment of new employees for your banking center.
- Provide employee training and development.
- Evaluate performance and career development conversations to help employees reach their goals.
- Create an environment of open, honest, and consistent feedback designed to improve individual and company performance.
- Understand and coach team members on the importance of operational responsibilities/risk activities and a customer service focus.
- Assist to actively produce individual sales results for both consumer and business deposits.
- Partner with retail leadership to ensure staff receives proper training to demonstrate ability to sell, cross-sell and/or refer to reach individual sales, productivity, and servicing goals. Each member of the team should be held accountable for individual goals as well as branch goals.
- Promote an understanding of business deposit and lending products and expand relationships with new and existing clients through ongoing outside business calling activities.
- Effectively utilize and document client conversations to deepen relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet.
- Open accounts and process loan applications for both consumer and business customers.
- Utilize available materials to provide education and assistance to new and existing customers regarding our digital products.
- Regularly conduct outside sales calls to nurture and grow established relationships and grow market share for the banking center(s) through frequent participation in business development activities with existing business customers in the market area.
- Create a culture that attracts, retains, and grows a team that values diversity, inclusion, and engagement.
- Establish high expectations for superior quality customer service on a wide variety of banking matters. Be highly responsive to process non-monetary requests for customers, such as: approve checks for cashing, accept and process stop payment requests, order debit cards, complete address changes and process check orders.
- Resolve customer inquiries, problems, and complaints with scope of authority while proactively using service and sales techniques to provide solutions to customers for current financial needs.
- Engage banking center team and business partners to assist customers with a variety of personal and business banking needs.
- Performs other duties as required.
Education/Experience:
- Bachelor's or Associate's degree preferred.
- Minimum of 4 years’ experience in retail banking preferred, with a minimum of two or more years in a supervisory/management role.
- Two years of leadership experience and community development or sales experience.
Qualifications/Required Skills:
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- Performs as a team player with strong interpersonal skills who can interact effectively with staff and management across all departments.
- Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, SharePoint, and all other bank approved software systems.
- Ability to present a professional image.
- Possess excellent communication skills and communicate with public, co-workers, management, customers, and others in a courteous, positive, and professional manner.
- Ability to work through client problems by listening to understand and thinking through all options. Recommend and implement solutions.
- Must be detailed orientated, proofread, and verify written materials, and possess the ability to perform basic mathematical computations using various business machines and/or computers.
- Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
- Need to have flexibility in scheduling.
- Ability to use and understand the bank's computer customer information system. Ability to read, interpret and comprehend laws and regulations set forth by the bank's regulatory agencies.
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Capability to exercise good judgment and communicate effectively to establish credibility and rapport while providing exceptional service.
Customer Service Representative (CSR)
American Community Bank seeks full-time and part-time CSRs.
Summary: Our Customer Service Representatives (CSRs) are responsible for providing superior customer service and developing strong customer relationships. The position requires a confident and capable handling and balancing of a cash drawer, with an expectation for an efficient and knowledgeable handling of customer transactions. CSRs will learn and understand all procedures responsible for the successful completion of daily activities. The CSR will assist personal and business customers with both routine and unique transactions with an emphasis on problem solving and customer satisfaction. CSRs are expected to learn and understand the customer's needs and match those needs with appropriate products and services when appropriate. Candidate must be a quick learner with a positive attitude, and have a flexible schedule with a willingness to work at any of the bank's branches.
Work Hours: Work hours may be anywhere between 9:00am and 5:30pm Monday through Friday, and between 8:00am and 12:00pm on Saturdays. No hours on Sundays.
Duties and Responsibilities:
- Provide superior customer service in a friendly, professional manner, demonstrating a desire to engage with customers in a welcoming, caring manner
- Balance cash drawer daily while performing routine daily transactions such as: taking deposits, taking loan payments, cashing checks (within bank guidelines), opening new accounts, issuing money orders and cashier’s checks, and more
- Comply with specific banking regulations with regard to handling cash and performing transactions
- Comply with specific banking regulations with regard to customer confidentiality
- Cultivate and maintain a working knowledge of all products and services offered, including electronic delivery channels, making effort to amend that knowledge as needed
- Utilize consultative skills to identify and act on opportunities to refer clients to specialists in other lines of business
- Demonstrate confidence working with personal computers and specialized systems
- Maintain a positive approach in all activities
- Demonstrate an ability to work well with others and in a team environment
- Maintain an even temperament while working through problems or handling complaints
- Maintain a consistent and accurate focus while multi-tasking
- Handle and resolve client problems and complaints in a quick and efficient manner
- Take a collaborative approach to maintaining the appearance of the branch, assisting others with difficulties, and balancing the branch ATM and vault when appropriate
- Maintain a professional manner and appearance and a neat and orderly work area
- Other duties and responsibilities may be required or assigned as needed
Qualifications:
- High School diploma or equivalent
- Banking experience is highly desirable, but not required
- Customer service/cash handling experience is desirable